Delivery and Returns
All we request is to read these useful information below to ensure you are happy with your purchase.
Royal Mail 2nd Class Delivery usually takes 2-3 days however please allow 7 business days for your item(s) to arrive.
If you are in a rush you can upgrade it into the 1st Class as you see there are some options in the check out. Delivery via Royal Mail 1st Class usually takes 1 - 2 days however please allow 5 business days for your item(s) to arrive.
● INTERNATIONAL ORDERS that are dispatched using Royal Mail International Standard without tracked and signed, Delivery takes 3 - 12 business days however please allow 30 days for your item(s) to arrive.
If you prefer your order to be tracked and/or signed, you can upgrade your shipping in the check out, you will be charged for an additional cost occured.
I gladly accept returns and cancellations. If you wish to return an item you must do so within 5 days of receipt. Please contact me before returning the items and make sure the parcel is marked as a return to avoid any custom charges that may apply.
Buyer is responsible for any return costs and must obtain proof of postage.
Personalised items may only be returned if damaged/faulty.
If you would like to cancel your order, please contact me within 24hours of purchasing and a full refund will be issued.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I don't accept exchanges, but please contact me if you have any problems with your order.
The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Items on sale